Privacy Policy

(Covers jessicaricecoaching.com, iconiqhq.com, app.iconiqhq.com, Mighty community spaces, and related properties.)

Effective date: September 15, 2025

Who we are: Jessica Rice Coaching, a division of Rowan & Hazel, LLC (“we,” “us,” “our”)

Contact: [email protected] • Mailing: 19525 Vierra Canyon Road, Salinas, CA 93907

1) Information we collect

You provide: name, email, billing info (via Stripe/PayPal), profile details, posts/messages, uploads, form responses (e.g., Concierge, Parade), booking details, support requests.

We collect automatically: device and usage data (IP, browser, pages viewed), cookies/SDKs, approximate location, referral source.

From third parties: payment processors, community/CRM platforms (Mighty Networks, GHL), scheduling (Calendly), audio (Hello Audio), analytics, advertising platforms (if used).

2) How we use information

  • Provide, secure, and improve our sites, community, and services

  • Process payments and manage memberships

  • Send transactional emails (onboarding, event links, receipts)

  • Send marketing communications (with opt-out)

  • Personalize content and recommendations

  • Moderate community activity and enforce standards

  • Analyze performance and plan new features

  • Comply with law and protect rights

Legal bases (EEA/UK): contract, legitimate interests, consent (marketing/cookies), legal obligation.

3) Sharing information

We share with:

  • Service providers/processors: Mighty Networks (community), HighLevel/GHL (CRM/checkout), Stripe/PayPal (payments), Hello Audio (private podcast), Zoom (events), Calendly (scheduling), Google/Microsoft (email/docs), analytics, cloud hosting.

  • Partners/experts: Only when you ask for or consent to an introduction.

  • Legal/compliance: If required by law or to protect rights/safety.
    We do not sell your personal information.

4) Cookies and tracking

We use cookies/SDKs for essential functions (login, checkout), analytics, and (if enabled) advertising. You can control cookies in your browser. If you’re in the EEA/UK, we’ll present a cookie banner where required.

5) Data retention

We keep information while you have an account and as needed for operations and legal obligations. We may keep minimal records (e.g., invoices, consent logs) after account closure.

6) Security

We use industry-standard technical and organizational measures. No system is 100% secure; please use strong passwords and keep them confidential.

7) Your rights

  • US (incl. CA): access, delete, correct, opt out of marketing. California residents may have additional rights under CCPA/CPRA (access/know, delete, correct, limit use of sensitive info, opt-out of “sale/share”—we don’t sell).

  • EEA/UK: access, rectify, erase, restrict, portability, object, withdraw consent.
    To exercise rights, email [email protected]. We may verify your request.

8) Children’s privacy

Our services are for adults. We do not knowingly collect data from children under 16 (or lower age where permitted). If you believe we have, contact us to delete it.

9) International transfers

Your data may be processed in the United States or other countries. Our processors use appropriate safeguards (e.g., Standard Contractual Clauses) for EEA/UK transfers.

10) Third-party links

We’re not responsible for the privacy practices of third-party sites or services linked from our properties.

11) Changes to this Policy

We may update this Policy; we’ll change the date above and, if material, notify you.

12) Changes, governing law, and disputes

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